Cancellation & Refund Policy

Effective Date: 22.10.2026

This page explains how you can cancel your QRbox subscription and when payments are refunded. It is part of our Terms & Conditions.

1. Free Trial

• Every new menu starts with a 14-day free trial. No credit card is needed for the trial, and nothing is charged during it.
• If you do not choose a plan when the trial ends, you are not charged anything. Your menu and QR code keep working for your guests; you just cannot edit the menu.

2. Subscription and Renewal

• QRbox is offered as a monthly or yearly plan for each menu. The plan's price is clearly shown on the checkout page before you pay.
• The plan renews automatically at the end of each billing period until you cancel it, and the next period's fee is charged to your saved payment method.
• If a renewal payment fails, it is retried over the following days and you can keep editing your menu in the meantime. If the payment method is not updated, the plan ends.

3. Cancelling Your Subscription

• You can cancel your subscription at any time, without giving a reason. Tap Manage billing on your menu's Billing page and cancel the plan in the payment portal. You can also ask us to cancel it by writing to [email protected].
• Cancellation takes effect at the end of the current billing period. You can keep editing your menu until then, and you are not charged again afterwards.
• If you change your mind before the period ends, you can resume the plan from the same page.
• When the plan ends, your menu and QR code keep working for your guests; you cannot edit the menu until you choose a plan again.
• Deleting a menu that has a running subscription also cancels that menu's subscription, so you are not charged again.

4. Refunds

QRbox is a service delivered electronically and available as soon as payment is complete, and the 14-day free trial lets you try every feature before you pay. Therefore:

• Subscription payments that have been made are, as a rule, non-refundable. Cancelling a plan partway through a billing period does not give a partial refund for the unused time.
• Under Turkey's Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği, Article 15), the right of withdrawal does not apply to services performed instantly in an electronic environment.

We refund your payment in the following cases:

• If you were charged more than once for the same period, or charged an incorrect amount, we refund the full amount charged in excess.
• If we could not provide the service to you because of a problem on QRbox's side.
• Other cases where applicable law requires a refund.

5. Requesting a Refund

• Send your refund request to [email protected], with your menu's name and the date of the payment.
• Approved refunds are made to the card or payment method used for the payment. How long it takes to reach your account depends on your bank.
• When a payment is refunded in full, the plan it paid for ends at the time of the refund. Your menu stays online for your guests, but it cannot be edited until you choose a plan again.

6. Changes to This Policy

QRbox reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be posted on this page with an updated effective date, and apply to payments made after they are posted.

7. Contact Us

For questions about cancellations and refunds, please contact us at: Email: [email protected]